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SHIPPING POLICY

At Tia Enterprises, LLC, we strive to ensure that your order is processed and delivered promptly. Please review our shipping policy below for details on delivery times, costs, and other important information.

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Order Processing

  • Orders are processed within 1–2 business days (excluding weekends and holidays) after your payment is confirmed.

  • You will receive a confirmation email with tracking information once your order has shipped.

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Shipping Methods and Delivery Times
We offer the following shipping options:

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1. Standard Shipping:

  • Delivery within 5–7 business days.

  • Rates calculated at checkout based on location and order size.

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2. Expedited Shipping:

  • Delivery within 2–3 business days.

  • Additional costs apply, calculated at checkout.

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3. Overnight Shipping:

  • Delivery within 1 business day.

  • Available for orders placed before 11:00 AM (local time).

  • Higher rates apply, calculated at checkout.

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Shipping Costs

  • Shipping costs are calculated based on the shipping method, destination, and order weight.

  • Free standard shipping is available for orders over $100 (within the continental U.S.).

  • Return Shipping Costs: All return shipping costs are the responsibility of the customer. We do not provide prepaid return labels, and original shipping charges are non-refundable.

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International Shipping

  • We currently ship to select international locations.

  • Delivery times and shipping rates vary based on the destination country and will be calculated at checkout.

  • Customers are responsible for any customs duties, taxes, or fees associated with international shipments.


Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery. We will work with the carrier to resolve the issue and may offer a replacement or refund.

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Order Changes and Cancellations

  • Orders can only be modified or canceled before they are shipped.

  • Please contact our customer service team immediately if you need to make changes to your order.

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Contact Us
If you have any questions or concerns about shipping, feel free to reach out to us:

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Thank you for choosing The Insulin Chiller. We look forward to serving you!
 

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